Privacy Policy

Effective Date: 10/07/2025
Business Name: KIN Wellness
ABN: 6696 647 1839
Location: Surf Coast & Greater Geelong, Victoria, Australia
Contact: cazrieniets@gmail.com

KIN Wellness is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Australian privacy legislation.

1. What Information We Collect

We may collect personal information such as:

  • Your full name, email address, phone number

  • Your child’s name, age, medical or behavioural needs (for enrolment purposes)

  • Emergency contact information

  • Billing and payment details

  • Sensitive information related to emotional wellbeing, health, and participation in therapy or programs

We only collect information that is necessary to provide our services safely and effectively.

2. How We Collect It

Information is collected when you:

  • Complete an enrolment or enquiry form

  • Register for a session, program, or retreat

  • Communicate with us via phone, email, or in person

  • Visit our website or social media platforms

All information is collected lawfully, with your knowledge and consent.

3. Why We Collect It

We use your information to:

  • Administer bookings and deliver our programs safely

  • Communicate with you about sessions, changes, and updates

  • Understand your or your child’s needs and tailor our approach

  • Meet legal and duty-of-care requirements

  • Process payments and manage accounts

We may also use non-identifiable data for service improvement and reporting.

4. Storage and Security

Your information is stored securely in password-protected digital files and/or in a locked physical location. We take all reasonable steps to protect your data from loss, misuse, or unauthorised access.

Only qualified facilitators and staff involved in service delivery have access to personal information.

5. Sharing Your Information

We do not share your personal information with third parties unless:

  • You have given explicit written consent

  • It is required by law

  • It is necessary to prevent serious risk to health or safety

  • We are referring you to another professional service, with your consent

We will never sell or rent your information to others.

6. Access and Corrections

You may request access to your personal information at any time. If the information we hold is inaccurate, out of date, or incomplete, you may request a correction. Please email us at cazrieniets@protonmail.com.

7. Website & Cookies

Our website may collect non-identifying information such as browser type, IP address, and site usage via cookies. This helps us improve user experience. You can manage or disable cookies via your browser settings.

8. Marketing and Communications

We may occasionally send program updates, newsletters, or invitations to events. You can opt out of these communications at any time by clicking “unsubscribe” in the email or contacting us directly.

9. Children's Privacy

We take the privacy of children seriously. Any personal information collected about children is strictly used for the delivery of safe and supportive programs and will not be used for any other purpose without parental consent.

10. Changes to This Policy

This policy may be updated from time to time to reflect legislative or operational changes. The latest version will always be available on our website.

11. Complaints or Questions

If you believe your privacy has been breached or you have any concerns about how your data is handled, please contact us directly. If your concern is not resolved to your satisfaction, you can contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

Thank you for trusting KIN Wellness with your personal information. We honour that trust by treating your details with care and respect.